LEGAL REFERENCE

Your Privacy Matters to Us

We built kotaspin around your trust. This privacy policy shows exactly how we handle your account data, payment details and personal information across our live casino, slots and...

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kotaspin Your Privacy Matters to Us

What We Collect and Why

When you open your kotaspin account, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. This includes your name, email, phone number and payment details. We use this data only to run your account, prevent fraud and comply with local regulations in supported regions. We never sell your information to

third parties. Your data is encrypted and stored on secure servers. You can request access to or deletion of your personal data at any time through your account settings or by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any questions about how we handle your data, account information or payment details.
Account Settings Manage your privacy preferences, review connected payment methods and update your personal information directly from your kotaspin dashboard.
Data Requests Request a copy of your data or ask for deletion through our support portal. We respond within 14 days to all verified requests.
WHY VISITORS TRUST US

How We Protect Your Trust

Encryption Standard

All account data and payment transactions use industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS details are never stored in plain text on our servers.

Regular Audits

We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they affect your account or payment flow.

Compliance Framework

kotaspin operates under data protection standards aligned with Indonesian regulations and international best practices for gaming platforms.

No Third-Party Sales

Your personal information is never sold, rented or shared with marketing partners. We use it only to run your account and process your transactions.

Incident Response

If a security incident affects your data, we notify you within 48 hours and provide clear steps to protect your account and payment methods.

Privacy by Design

Every new feature we build starts with privacy in mind. We collect only what's necessary and delete data when you no longer need your account.

Privacy Across kotaspin

Live Casino Tables
Your session data is encrypted. We don't record your gameplay or betting patterns for external use.
Slot Lobbies
Slot play is tied to your account only. We track your balance and winnings for payout accuracy, not for profiling.
Sportsbook Markets
Your betting history stays private. We use it only to calculate your account balance and detect fraud.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are processed through secure gateways. We never see your full payment credentials.
Account Verification
We verify your identity once during signup. We don't re-verify unless you change your payment method or request account recovery.
Mobile & Desktop
Privacy protections are identical across all devices. Your data is synced securely whether you play on phone or desktop.
Account Closure
When you close your account, we delete your personal data within 30 days. Transaction records are kept only for compliance.
PLATFORM SNAPSHOT

What Defines Our Privacy Approach

01
Minimal Collection We ask for only the information needed to verify your identity and process your DANA, OVO, GoPay or QRIS payment. Nothing more.
02
Clear Consent Before we use your data for anything beyond running your account, we ask your permission. You control what we do with your information.
03
Transparent Logging We keep a record of what data we hold about you and why. You can see this record anytime through your account dashboard.
04
Secure Deletion When you ask us to delete your data, we remove it permanently from all systems within 30 days. No backups, no archives.
05
No Tracking Pixels We don't use hidden tracking or third-party cookies to follow you across the web. Your browsing stays yours.
06
Regular Updates We review this privacy policy every six months and notify you of any changes. You always know where you stand with kotaspin.

Privacy Questions Answered

We keep your data only while your account is active. If you close your account, we delete personal information within 30 days. Transaction records for compliance are kept for seven years as required by Indonesian regulations.

Yes. Log into your kotaspin account and go to Settings > Privacy > My Data. You'll see everything we hold: your profile, payment history, login records and preferences. You can download it or request deletion anytime.

Completely. We never store your full payment credentials. Payment processing happens through encrypted third-party gateways. We see only confirmation that your transaction succeeded, not your actual payment details.

No. We don't sell, rent or share your personal information with marketing partners or data brokers. We share data only with payment processors and fraud-detection services needed to run your account securely.

We notify you within 48 hours of discovering any incident affecting your data. We'll explain what happened, what data was exposed and exactly what steps you should take to protect your account and payment methods.

Yes. Go to Settings > Account > Close Account. We'll delete your personal information within 30 days. Transaction records needed for compliance stay for seven years but are separated from your identity.

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